# VoiceHug — Frequently Asked Questions Everything you need to know about creating and sharing VoiceHugs. Canonical page: https://www.voicehug.co/faq ## Getting Started ### What is a VoiceHug? A VoiceHug is a personalized audio gift that combines heartfelt voice messages from multiple people into one beautiful recording. It's perfect for birthdays, anniversaries, farewells, or any occasion where you want to show someone they're loved. ### How does VoiceHug work? It's simple! First, you create a VoiceHug project and record your own message. Then, you invite friends and family to add their voices. We professionally mix all the messages together and deliver a polished audio file that your recipient will treasure forever. ### Do contributors need to download an app? No! Contributors can record their messages directly in their web browser on any device. We've made it super easy - they just click the link you send them and start recording. ### Can I organize a VoiceHug from ChatGPT, Claude, or another AI assistant? Yes. VoiceHug runs an MCP (Model Context Protocol) server, so an AI assistant can create a VoiceHug, invite people, send reminders, and generate the final mix for you, signed in as you. Recording still happens in the browser. Developers who want to connect an app can find the details at voicehug.co/developers/mcp. ## Recording & Technical ### How long can each message be? Individual messages can be up to 5 minutes long. The final VoiceHug can include unlimited contributors, though we recommend keeping the total length under 30 minutes for the best listening experience. ### What devices and browsers are supported? VoiceHug works on all modern browsers including Chrome, Firefox, Safari, and Edge on both desktop and mobile devices. For the best experience, we recommend using Chrome or Firefox. ### Can I re-record my message? Yes! You can re-record your message as many times as you like before the VoiceHug is finalized. Contributors can also update their recordings until you mark the project as complete. ## Managing Contributors ### How many people can contribute to a VoiceHug? There's no limit! You can invite as many contributors as you'd like, and every one of them can record, even before you've paid for a bigger group. We've had VoiceHugs with over 50 contributors from around the world. ### How do I invite people to contribute? After creating your VoiceHug, you'll get a unique link to share. You can send this via email, text, WhatsApp, or any messaging platform. We also provide email templates to make inviting easy. ### Can I send reminders to contributors? Yes! You can send friendly reminders to contributors who haven't recorded yet. We also have an automatic reminder feature that sends gentle nudges as your deadline approaches. ## Pricing & Payment ### How much does a VoiceHug cost? Free for up to 6 people, including you. For a bigger group it's $9.99 ($40 for a wedding), paid once, with no limit on how many people record. You only pay when you make the final recording, so everyone you invite can record before you've paid anything. ### Can people still record if more than 6 join, or if I haven't paid yet? Yes, always. Nobody with your link is ever stopped from recording, however many people join and whether or not you've paid. Invite everyone and let them record. The payment ($9.99, or $40 for a wedding) is only asked for when you make the final recording, and only if more than 6 people (including you) were added. You choose when to make it, so you can wait until everyone has recorded. ### Do contributors have to pay? No. Contributors never pay and never see a payment screen. Only the organizer pays, and only for a group of more than 6 people, when making the final recording. ### What's your refund policy? We offer a 30-day money-back guarantee. If you're not completely satisfied with your VoiceHug, contact us for a full refund. ## Privacy & Security ### Is my audio data secure? Absolutely. All recordings are encrypted and stored securely. We never share or sell your data, and you maintain full ownership of your VoiceHug. ### Who can access the recordings? Only you (the organizer) and the contributors you invite can access the project. The final VoiceHug is only accessible to people you choose to share it with. ### How long do you store the recordings? We store your VoiceHug for 12 months after creation, giving you plenty of time to download it. Individual contributor recordings are deleted 30 days after the project is completed. ## Delivery & Sharing ### How is the final VoiceHug delivered? You'll receive a download link for the MP3 file, plus a beautiful web player link you can share with the recipient. They can listen online or download to keep forever. ### Can I preview the VoiceHug before sending? Yes! Before you generate the final mix, you can play every recording, drag them into the order you want, rename them, and delete any you'd rather leave out. Once the mix is ready, you can listen to it and preview the gift page before you send the link to anyone. ### Can I schedule delivery for a specific date? We don't send it for you. You can add the occasion date when you create your VoiceHug so everyone knows when it's for, and when the final mix is ready you get a gift link to send to the recipient whenever you choose, by text, email or WhatsApp. You can also download the MP3 to share it yourself. ## Still have questions? Contact support: [https://www.voicehug.co/contact](https://www.voicehug.co/contact) or email hello@voicehug.co. --- Machine-readable resources: - [llms.txt](https://www.voicehug.co/llms.txt) — site overview for language models - [agents.md](https://www.voicehug.co/agents.md) — when and how agents should use VoiceHug - [Sitemap](https://www.voicehug.co/sitemap.xml)